Shipping policy

Shipping Policy

At ZOUQ GALLERY, we carefully prepare every order to ensure it reaches you safely and in the best possible condition.

Delivery Time

Orders are typically delivered within 3–7 business days after order confirmation. Delivery times may vary depending on your location, product availability, order size, public holidays, or circumstances beyond our control.

Shipping Fees

Shipping fees are calculated based on the delivery location and the size or nature of the ordered products. The applicable shipping fee will be displayed at checkout before the order is completed.

Order Confirmation

Customers may be contacted to confirm their order and delivery details before dispatch. Please make sure that your phone number and delivery address are complete and accurate to avoid delays.

Delivery Inspection

We recommend inspecting the product and its packaging upon delivery whenever possible. If your order arrives damaged, defective, or different from what you ordered, please contact us within 24 hours of receiving it.

To help us review the issue, please provide:

  • Your order number

  • Clear photos or videos of the product

  • Photos of the external and internal packaging

  • A brief description of the issue

Claims submitted after the 24-hour period may not be eligible for replacement or compensation.

Failed Delivery Attempts

If delivery cannot be completed because of an incorrect address, an unavailable recipient, or repeated unanswered calls, additional shipping charges may apply to arrange another delivery attempt.

Large or Special Products

Certain large, fragile, customized, or made-to-order products may require additional preparation or delivery time. If this applies to your order, our team will contact you with the expected timeline.

Installation

Installation is not included with delivery unless it is clearly stated on the product page or confirmed separately by our team.

Delivery Delays

Although we work to deliver orders within the estimated timeframe, occasional delays may occur due to courier operations, weather conditions, seasonal demand, or other circumstances beyond our control.

For any shipping questions, please contact ZOUQ GALLERY through the contact details provided on our website.